SHIPPING AND DELIVERY POLICY
We start order processing within 24-48 hours after you have placed an order.
For Domestic orders:
All orders that are placed using cash on delivery as a mode of payment are charged an additional cost of INR 50 as a logistic charge.
The estimated time for delivery for any domestic order is 3-5 working days from the day the order was placed.
In case you are facing any difficulty in tracking your order status, have not received your order, or any such difficulties; please feel free to connect with us via WhatsApp/ E-Mail our customer support team will help you to the best of their abilities.
Email : firstname.lastname@example.org
Kokily does everything to ensure top-quality products are delivered as per the order in your doorstep in the fastest way possible but if you find anything incorrect or incomplete kindly let us know.
In case the item/items you have received is/are inconsistent with the order placed by you, we will make necessary arrangements to rectify the same.
In case the order you receive seems damaged or tampered. Please take a picture of it and send a mail to us. We will ensure you receive your order as per the invoice.