Return Policy

At Kokily, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely satisfied with your purchase, we’re here to help!

1. Returns

• Eligibility: Items must be returned within 7 days of the purchase date. To be eligible for a return, the item must be unused, in the same condition that you received it.
• Non-returnable items: Certain items are non-returnable, such as [Ornaments].

2. Refunds

• Process: Once we receive your returned item, our team will inspect it and notify you of the status of your refund. If approved, your refund will be processed to your original method of payment.
• Refund timeframe: Please allow 5-10 business days for the refund to appear on your account, depending on your bank or payment provider.

3. Exchanges

• Eligibility: If you need to exchange an item due to damage, defect, or incorrect order, please contact us at within 5 days of receiving the item.
• Process: Once approved, you may return the item and a replacement will be shipped to you at no additional cost.

4. Return Shipping

• Responsibility: We are responsible for the cost of return shipping.
• Label: We cannot guarantee that we will receive your returned item.

5. Contact Us

If you have any questions regarding our return policy, please don’t hesitate to reach out:

• Email: support@kokily.com
• Phone: 9019636692

6. Policy Updates

We reserve the right to update or change this return policy at any time. Changes will be posted on this page, so please review it periodically for the latest information.

Thank you for shopping with Kokily!