Delivery Information
Thank you for choosing Kokily! We strive to ensure your shopping experience with us is convenient and seamless. Below, you'll find important details about our delivery process to help you track your order and receive it in a timely manner.
Shipping Methods:
- Standard Shipping: Delivered within 7 business days.
- Express Shipping: Delivered within 5 business days.
Shipping Charges:
Shipping charges may vary based on your location, the shipping method selected, and the total weight of your order. You can view the applicable shipping charges during the checkout process before completing your purchase.
Order Processing:
Once your order is successfully placed, it will be processed within 24 hours. Orders placed after 06:00 PM will be processed on the next business day.
Order Tracking:
After your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to track your package's journey. You can also track your order directly from your Kokily account.
Delivery Times:
Delivery times may vary depending on your location and the shipping method selected. While we strive to deliver your order promptly, please note that unforeseen circumstances such as extreme weather conditions or carrier delays may impact delivery times.
Delivery Address:
Please ensure that the delivery address provided during checkout is accurate and complete to avoid any delays or issues with your order's delivery. We are not responsible for orders delivered to incorrectly provided addresses.
Delivery Restrictions:
Please note that we do not deliver to P.O. Additionally, we reserve the right to refuse delivery to locations where our shipping partners cannot provide service.However the delivery will be OTP verified.
Contact Us:
If you have any questions or concerns regarding the delivery of your order, please don't hesitate to contact our customer service team. You can reach us via email at support@kokily.com or by phone at 9019636692. Our dedicated team is available to assist you during our business hours, All day except Sundays.
Thank you for choosing Kokily! We appreciate your business and look forward to serving you again in the future.